Privacy Policy

1. Data Controller

This website is owned by AI Move Logistics LLC, which acts as the data controller of any personal information you provide or that is automatically collected.

2. Information We Collect

a. Automatically collected information

When you visit our website, we automatically collect certain details about your device, such as:

• Browser type and version
• IP address
• Time zone
• Installed cookies
• Pages visited and browsing behavior
• Referring websites or search terms

This information is referred to as "Device Information" and is collected for statistical, operational, and security purposes.

b. Information you provide voluntarily

We may collect personal data you provide when:

• Registering on our website or mobile application
• Filling out contact forms
• Communicating with us directly

This may include your name, surname, email address, phone number, and any other relevant data needed to support or provide services.

Note: We do not collect payment or banking information.

c. Information from Meta Platforms (Facebook)

When you connect your Facebook Page or authorize us to publish content on your behalf through our automation tools, we may access limited information from Facebook, including:

• Your Facebook Page name and ID
• Page access tokens (used to publish posts on your behalf)
• Basic Page information necessary for content publishing

We use the Facebook Graph API solely to:

• Publish scheduled posts to your Facebook Page(s)
• Verify Page ownership and permissions
• Manage content distribution through our automation platform (n8n)

Important: We do not access, store, or process any personal information from your Facebook audience, followers, or friends. We only interact with Pages you explicitly authorize.

3. Use of Information

We use the collected information for the following purposes:

• To operate and maintain our website, mobile applications, and services
• To detect and prevent fraud or abuse
• To analyze usage and performance
• To respond to user inquiries or support requests
• To comply with legal obligations
• To publish content on authorized Facebook Pages through our automation platform

We only process the data necessary and do not share your information with third parties unless legally required.

Use of Facebook Data:

• Facebook access tokens are used exclusively to publish posts you create or schedule through our platform
• We do not use Facebook data for advertising, analytics, or any purpose outside of content publishing
• We do not sell, rent, or share your Facebook data with any third party
• Facebook data is retained only as long as necessary to provide the service, or until you revoke access

4. Cookies

We use cookies to improve user experience. These cookies may be:

• Essential cookies: Required for core website and application functionality
• Optional cookies: Used for analytics or marketing

By accessing our site, you consent to the use of required cookies. You may manage or reject optional cookies through your browser settings.

5. Information Security

We apply reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, misuse, loss, or alteration. However, please note that no internet transmission is 100% secure.

6. External Links

Our website or mobile application may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external websites you visit.

7. Legal Disclosure

We may disclose your personal information when:

• Required by law or legal process
• Necessary to protect our rights or the safety of users
• Requested by authorized governmental authorities
• Needed to investigate fraud or abuse

8. User Rights

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data when legally permitted
• Withdraw your consent at any time
• File a complaint with the relevant data protection authority

Specific Rights Regarding Facebook Data:

• You can revoke our access to your Facebook Page at any time through your Facebook Settings > Business Integrations
• You can request deletion of all Facebook-related data we store by contacting us
• Revoking access will stop all automated posting to your Facebook Page(s)

9. Background Location Tracking (Mobile App)

Our mobile application may request access to your device's location in the background (when not in active use). This feature is used exclusively when a driver has an active load assigned and is necessary to:

• Monitor load progress in real time
• Optimize route planning
• Meet logistics tracking requirements

We do not use location tracking for advertising or non-operational purposes. Users can disable this feature in device settings, though this may impact functionality while handling active loads.

10. One-Time Passcodes (OTP) and Security Messages

We may send one-time passcodes (OTP) via SMS to verify your identity when you:

• Log in from a new device
• Use the “Forgot Password” or account recovery feature
• Confirm sensitive account changes (e.g., updating your phone number)

How it works:

• OTP messages are sent only when you request them.
• Codes are valid for a limited time and must not be shared.
• Messages will not contain links or promotional content.
• Standard message and data rates may apply.

You may reply HELP for assistance or STOP to opt out of receiving these security messages. Opting out will prevent you from using certain account recovery or verification features.

11. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Account Information: Retained while your account is active and for up to 90 days after account closure
• Facebook Access Tokens: Retained only while you have active Facebook Page integrations; deleted immediately upon revocation or account closure
• Device and Usage Data: Retained for up to 12 months for analytics and security purposes
• Communication Records: Retained for up to 3 years for customer support and legal compliance

Data Deletion Process:

You may request deletion of your data at any time by:

• Sending an email to [email protected] with the subject "Data Deletion Request"
• Including your registered email address and specifying the data you wish to delete

We will process your request within 30 days and send confirmation once completed. Note that some data may be retained if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

12. Third-Party Services and Data Sharing

We use the following third-party services to operate our platform:

• Meta Platforms (Facebook): For content publishing via Facebook Graph API
• n8n (Automation Platform): For workflow automation and content scheduling
• Cloud Hosting Providers: For secure data storage and application hosting

Important Disclosures:

• We do not sell your personal information to anyone
• We do not share your Facebook data with third parties for their own marketing or advertising purposes
• Third-party services are used solely to provide and improve our services
• All third-party providers are contractually required to protect your data and use it only as directed

We may share your information only when:

• You explicitly authorize us to do so
• Required by law or legal process
• Necessary to protect our rights, property, or safety, or that of others
• In connection with a business transfer (merger, acquisition, etc.), where the acquiring party agrees to honor this Privacy Policy

13. Contact Us

If you have questions about this Privacy Policy, would like to exercise your data rights, or need to request data deletion, you can contact us at:

Data Deletion Requests: Please include "Data Deletion Request" in the subject line and provide your registered email address. For detailed instructions on how to delete your data, please visit our Data Deletion Instructions page.

Response Time: We aim to respond to all privacy inquiries within 48 hours and complete data deletion requests within 30 days.